Privacy Policy

This privacy policy explains how we collect, use, store, and protect your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly.

Information We Collect

We collect information that you provide directly to us, including:

Name and contact details when you submit an enquiry form
Email address for communication purposes
Information about your property requirements and preferences
Any other information you choose to provide in correspondence

We also collect certain information automatically when you visit our website:

IP address and browser type
Pages visited and time spent on our website
Referring website addresses
Device information

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide our services
To communicate with you about properties and services that may interest you
To improve our website and services
To comply with legal obligations
To protect our rights and interests

Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: Where you have given us explicit consent to process your data
Contract: Where processing is necessary for the performance of a contract with you
Legitimate interests: Where processing is necessary for our legitimate business interests
Legal obligation: Where processing is required by law

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

With your explicit consent
To trusted service providers who assist in operating our website and services
Where required by law or to protect our legal rights

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

Your Rights

Under data protection legislation, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure of your data
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

14 Queen Square
Bristol BS1 4NT
United Kingdom
[email protected]

Last updated: January 2024